Privacy Policy

1. Introduction

Welcome to Claritox Pro ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://claritoxxpro.com/ and purchase our products.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase or place an order
• Register for an account
• Subscribe to our newsletter or marketing communications
• Contact our customer support team
• Fill out forms on our website
• Participate in surveys, contests, or promotions

The personal information we collect may include:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Account Information: Username, password, purchase history, preferences
• Communication Data: Information you provide when contacting customer service or leaving reviews

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process your orders, manage payments, and deliver products to you
• Customer Service: To respond to your inquiries, provide customer support, and resolve issues
• Account Management: To create and manage your account, authenticate users, and provide personalized experiences
• Marketing Communications: To send promotional emails, special offers, and product updates (you can opt-out at any time)
• Website Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights
• Research and Analytics: To conduct market research, analyze trends, and develop new products or services

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files placed on your device that help us provide a better user experience.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, secure login)
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous data
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We work with third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers, marketing platforms)
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Protection of Rights: To protect our legal rights, prevent fraud, or ensure the safety of our users
• With Your Consent: We may share information with third parties when you give us explicit permission

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant payment gateways
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Secure data storage with backup and recovery systems

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of information and the purpose for which it was collected:

• Account Information: Retained for as long as your account is active or as needed to provide services
• Transaction Records: Retained for 7 years to comply with tax and financial regulations
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policy and applicable laws.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to our processing of your information for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by our website.

10. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have inadvertently collected information from a child under 18, we will delete that information as soon as possible.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws. This may include:

• Standard contractual clauses approved by regulatory authorities
• Privacy Shield certification (where applicable)
• Other legally recognized transfer mechanisms

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal data we collect, use, and disclose
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt-out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

To exercise your CCPA rights, please contact us at privacy@herpesyl.com or call our toll-free number. We will verify your identity before processing your request.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Our legal basis for processing your information includes:

• Contract Performance: Processing necessary to fulfill our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Compliance: Processing required to comply with legal obligations
• Consent: Processing based on your explicit consent

14. Marketing Communications

We may send you promotional emails, newsletters, and special offers about our products and services. You have the right to opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your account preferences
• Contacting us directly at unsubscribe@herpesyl.com

Please note that even if you opt-out of marketing communications, we will still send you transactional emails related to your orders, account, and customer service inquiries.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you via email or website notice for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

16. Contact Us